Our Quality Commitment

HealthActiv’s vision is to become the preferred regional provider of healthcare and wellbeing solutions. In this journey, HealthActiv will never compromise on the quality of its products and services.

Hence, HealthActiv gives priority to product quality, efficacy and reliability; to the safety of patients and consumers; to the quality of data supporting marketing authorisations and to the quality of interactions with its stakeholders.

Furthermore, HealthActiv considers that it is of crucial importance to engage with suppliers and intermediaries of excellent repute to ensure access and availability of best quality products to patients and consumers.

Quality Commitment Promises:

Our Quality Commitment is founded on the following promises:

• Compliance with applicable laws, regulations, standards and procedures;
• Managing and safeguarding records, documentation and data in accordance with applicable legislation and information security standards;
• Nurturing a culture focused on quality excellence in terms of products, services and assets
• Guided by our ‘customer focus’ motto, we commit to analyse the perception of customer and other relevant interested parties in view to continually improve our Quality Management system, Corporate Image as well as our products and services.
• Always building capacity in our quality and regulatory compliance department;
• Providing necessary resources to constantly upgrade our Quality Management System:
• Promoting a digital transformation culture and investing in technological solutions to level up operational efficiency;
• Disseminating best quality standards across the organization and ensuring that they are understood and adhered to by all;
• Providing ongoing trainings to our employees on newest developments in quality standards;
• Dealing with suppliers, service providers and intermediaries who are aligned with our Quality Commitment;
• Nurturing good working relationship with Health Authorities and participate in national conversation where legislations related to the health industry are being reviewed;
• Keeping abreast of relevant changes in the local and international environment affecting the industry; and
• Ensuring that processes for escalating product and safety issues are in place and are regularly tested.

Systems and Decision-making
HealthActiv’s leadership team shall always ensure that systems and decision-making processes that are best for product quality, for patients’ safety and for safeguarding of our reputation and business are adhered to.

Fabrice ADOLPHE
Chief Operating Officer